Vehicle Control Representative

US-OK-Oklahoma City
17 hours ago
Job ID
# Positions
OKC - Administrative Center

General Responsibilities

A.    Job purpose 

The primary objective of the Vehicle Control Representative (VCR) is to ensure an appropriate and timely resolution to overdue rental contracts is achieved using good judgement in determining, proposing, and executing an appropriate resolution for each customer per established guidelines.

Key-result areas                                 

  1. Effectively use all available resources to obtain an extension, the return of, or otherwise resolve overdue contracts in a timely manner within established guidelines. (Research all Hertz systems, call/email/send letters to all overdue customers, contact the field, hire skip trace and/or repossession companies)
  2. Work with the field locations and security managers to resolve overdue contracts.
  3. Work efficiently with department resources (the Predictive Dialer, TLO, etc.) in order to reach overdue customers.
  4. Maintain several sets of production standards.
  5. Other duties/projects as assigned

Mandatory Requirements

A.    Education / Knowledge / Skills / Job Type


Educational Background:

Bachelor’s degree from an accredited University, preferably in a business-related field (or comparable professional experience).


  • Collections
  • Experience in customer service
  • Phone experience (call-center environment)
  • Previous Car Rental Experience preferred
  • Hertz Systems

Preferred Requirements


  • Well organized
  • Positive Attitude
  • Emotional Intelligence
  • Ability to work independently
  • Investigation skills
    • Research social media and other third-party sites
  • Excellent written and verbal communication skills
    • Writes clearly and informatively. Edits work for spelling and grammar.
    • Presents organized and thorough information for intended audience.
  • Basic computer Skills
    • Strong Fluent user of Windows applications and Microsoft Office programs such as MS Excel and Word and E-mail.
    • Quickly learns and achieves proficiency in new software applications as needed.
  • Analytical skills
    • Demonstrates attention to detail

Bi-lingual is a plus



Job type:



Hertz is a Drug-Free Workplace.


All employment is contingent on successful completion of drug and background screening.


EEO/AA: Females/Minorities/Disabled/Vets















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