Body Shop Specialist

US-OK-Oklahoma City
3 weeks ago
Job ID
143997
# Positions
5
Category
Administrative/Clerical
Division
OKC - Technology Center

General Responsibilities

Job Purpose:

This position is responsible for obtaining detailed shop statuses in a timely manner and in accordance with agreements with our insurance partners.

 

Key Result Areas:

  • Maintain an hourly update average that meets or exceeds the requirements for their current job grade.
  • Maintain a quality audit average that meets or exceeds the requirements for their current job grade.
  • Ensure complete shop statuses are obtained timely including updating HLES when applicable.
  • Closely monitor contracts within shops that elect an alternate contact method other than “phone” to ensure these shops are responding.
  • Assist web shops with questions, password resets and other issues they may have, as needed.
  • Track “non-production”, business related time to be submitted for adjustment.
  • Assist with merging new shop records in HLES, as needed.

Mandatory Requirements

  • Strong keyboarding and typing skills
  • Demonstrated excellent verbal and written communication skills
  • Good organizational and analytical skills
  • Must be able to work in a fast paced and frequently changing environment
  • Must be able to work in a team environment as well as independently

Preferred Requirements

  • Customer service experience
  • Experience working in an office environment
  • Basic working knowledge of Microsoft Excel and Access
  • Bilingual in Spanish
  • General understanding of the insurance replacement business
  • Hertz policies and procedures
  • General knowledge of body shop terminology

 

Hertz is a Drug-Free Workplace. All offers are contingent on successful drug and background screenings.

EEO/AA: Females/Minorities/Disabled/Vets

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