Handle inquires from insurance adjusters as well as operations.
Specialists are required to maintain full knowledge of the insurance partner’s program and ensure agreed upon Rental Management requirements are maintained and carried out.
Report any system issues to a lead or supervisor
Maintain departmental production standards on a daily basis.
Pass all quality audits within scope of departmental standards.
Must be capable of handling billing inquiries, deposit, reservations, location and rental policy for insurance replacement (HLES) rentals, and ASAP as applicable
Work with insurance adjusters to arrange a rental car for their policyholders
Respond to customer issues via Phone, email and instant message. Must have good written skills.
Escalate service failures to licensee owners, Area and General managers as well as upper management up to and including the Vice President of Off Airport Operations and Executive Vice President of Sales
Reset HIRS Passwords
Adjust Billing in GAR when applicable.
Communicate with management personnel from different areas including Operations management, National Account Managers and OKC management
Make decisions on the spot to promote the account.
Educate counters, licensees, adjusters and sales of policy/procedure for handling Insurance Replacement and Rental management for the respective accounts.
Handle any and all calls, emails and instant messages. This may require researching, bringing in other areas like Billing, HCM or FNOL and follow-up contacts in order to resolve.
Will work in multiple email boxes.
Use any and all resources to resolve customer / adjuster issues.
Assist Insurance companies with issues involving catastrophe situations (different billing, systems, and situation.
Requires a high degree of flexibility. Policies and procedures for account handling can occur with little notice. And coverage can be needed with little notice.
Other duties as assigned.
High School Diploma or GED
Keyboarding experience a must
Alphanumeric data entry 6,000 ksph
Excellent verbal and written communication skills
Working knowledge of Microsoft Office (Excel and Word)
Must be able to work varied shifts based on business need
Excellent analytical and decision making skills
Excellent organizational skills and have the ability to meet critical deadlines while handling multiple tasks
Must be a self-starter, quick learner and a demonstrated ability to work well with others
Strong commitment to customer servic
GAR, ASAP, Carrent, HLES, HIRMS, CRN, CCC, Filenet, JayWalk, EDI, EDI Licensee, HIRS,
Internet (research options for locations, alternate transportation etc...)
Access Database (for input)
Passion for Customer service
Hertz is a Drug-Free Workplace. All offers are contingent on successful completion of drug and background screening.